We are still serving our clients.

• Prioritize visits based on face-to-face versus determining if activities can be done via phone or other means.
• Encourage online banking options for clients to be set up so that bills can be paid remotely if quarantines become more widespread.
• If going to the home, call ahead and confirm that your client has no symptoms.
• If symptoms, cancel visit—assure that client has access to healthcare.
• Follow up with clients via phone to ensure that healthcare was accessed.
• Consider alternative meeting sites as needed.
• Transporting clients: Utilize other transportation services as much as possible. If client is showing symptoms, then reschedule appointment and link client with appropriate healthcare.
• Determine how to best keep client status information up to date.
• Securing client information will be kept in lock boxes if staff is unable to bring information to the office.